Supporting learners to achieve more

Definitions

In these Terms and Conditions: "Assignment" means the programme of Hourly Tuition set out and agreed in the booking confirmation; “Client” means: the parent or legal guardian of the person for whom the tuition is arranged; “Tutor” means the person who is contracted by Tutorbox to provide tuition services to the client in accordance with the assignment; "Booking Confirmation" means the written correspondence (by email) between us which sets out, confirms or clarifies the details of an Assignment; “Fee” means the fee payable to Tutorbox for the Tutoring Service as set out below; “Tutorbox” is a trading name and registered trademark of Go Beanies Limited, a company registered in England and Wales, with company number 09017721, whose registered office is at 1 Shooters Hill, Pangbourne, Reading, RG8 7DZ (also referred to in these Terms and Conditions as “we”, “us” and “our”).

Please note these terms and conditions relate to our general tuition services for parents and schools. A separate set of terms and conditions apply for our revision programmes and can be found in FAQs.

Once an assignment has been confirmed, you are entering into a contract between you (the Client) and the Tutor. Tutorbox acts as agent on behalf of the Client and the Tutor. Tutorbox is only responsible for matching the Client and the Tutor and is not responsible for the content of lessons and the teaching methods.

Fees and Payment

We accept payments by credit card, debit card and childcare vouchers.

The billing process is managed directly by Tutorbox, who shall send an invoice as soon as the Assignment has been confirmed with the Client by a booking confirmation. Payments must be made in full in advance to Tutorbox before the first session starts. Payments must not be made directly to the Tutor at any time.

Tutorbox reserves the right to charge a fee of £10.00 for late payment and/or interest on any overdue amount at 7.5% above the bank base rate.

Additional costs

The client must agree to any extra expenses before any tuition takes place. This might be travel expenses and schoolbooks.

Non–solicitation

The Client is not permitted to make private arrangements for tuition with a Tutor introduced by Tutorbox. Should a Client breach this obligation, they will be liable to account to Tutorbox for all sums paid to the Tutor without deduction and Tutorbox shall be entitled to obtain an injunction against a Client to prevent further breaches. This obligation shall continue notwithstanding termination of this agreement.

Liability

Tutorbox does not accept any liability for any claims by the Client arising out of or related to the carrying out of the tutoring by a Tutor introduced by Tutorbox.

Cancellation Policy

Both the Client and the Tutor must notify the other in advance of any holiday commitments they may have; and any changes to the tuition timetable necessary because of illness. An alternative date will be arranged. Tutorbox operates a 24-hour notice policy and reserves the right to charge the Client in full if a lesson is cancelled at short notice. Cancellations without due notice will be fully chargeable.

There will be no credits or cash refunds for block booking cancellations where a Client has pre-paid for a minimum of ten hourly tutorials.

One calendar month’s written notice is required to permanently cancel a session where you have booked on an ongoing basis on a ‘pay as you go’ basis. This notice may be provided as an email or by letter.

Tuition Stopped by A Tutor

If a Tutor, for any reason, has to stop tuition, Tutorbox will endeavour to replace that Tutor as soon as possible, subject to availability.

General

Tutorbox reserves the right to alter these Terms and Conditions.

Approval

Acceptance of our services will be taken to represent agreement to these Terms and Conditions.

Environment

The Client is responsible for finding and agreeing on a suitable environment in which tuition can take place.

Data Protection

Tutorbox is registered under the Data Protection Act to hold and use client data for the purposes of the services that it provides. Clients providing personal data to Tutorbox are consenting to the use of that data by Tutorbox for the purpose of effecting introductions to Tutors, for billing and fee collecting purposes and to enable Tutorbox to contact the client.

Licence to Use Website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

Website Use

The content of the pages of this website is for your general information and use only. It is subject to change without notice

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered for any particular purpose. Users acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Users may not create a link to this website from another website or document without our prior written consent.

Users use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

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